Privacy Policy

Last Updated: March 2025

At xelvoraqmin, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you use our budget audit preparation services. We're committed to transparency and want you to understand exactly what happens with your data.

Information We Collect

When you engage with our services, we collect different types of information to help you prepare for your budget audits effectively. Here's what we gather and why it matters.

Personal Information You Provide

This includes details you give us directly when signing up for consultations or using our services:

Name, email address, and phone number for communication
Business details including ABN and company structure
Financial records and budget documentation you share for audit preparation
Payment information processed through secure third-party providers
Correspondence and notes from our consultation sessions

Automatically Collected Information

Our website collects certain technical data to improve your experience:

IP address and browser type
Pages visited and time spent on our site
Device information and operating system
Referring website and search terms used to find us

How We Use Your Information

Every piece of information serves a specific purpose in delivering quality budget audit preparation services. We don't collect data just for the sake of it.

Service Delivery

We use your financial information to prepare comprehensive audit documentation and provide tailored advice for your budget review processes.

Communication

Your contact details help us schedule sessions, send important updates about your audit preparation, and respond to your questions promptly.

Improvement

Website analytics help us understand which resources are most helpful, so we can create better tools for budget audit preparation.

Legal Compliance

We maintain records as required under Australian financial services regulations and tax laws.

Data Storage and Security

Your financial information is sensitive, and we treat it that way. We've implemented multiple layers of protection to keep your data secure.

Encryption: All data transmitted between your browser and our servers uses industry-standard SSL/TLS encryption. Financial documents are encrypted at rest using AES-256 encryption.

Access Controls: Only authorized staff members who need access to provide your services can view your information. We maintain detailed access logs for accountability.

Secure Infrastructure: Our servers are hosted in Australian data centers that comply with ISO 27001 security standards and undergo regular security audits.

Data Retention Periods

Data Type	Retention Period	Reason
Financial Records	7 years	Australian tax law requirements
Consultation Notes	7 years	Professional liability protection
Contact Information	Duration of relationship plus 2 years	Service continuity and follow-up
Website Analytics	26 months	Usage pattern analysis

Sharing Your Information

We don't sell your data to anyone. Period. However, we do share limited information with specific parties to deliver our services effectively.

Service Providers

We work with carefully vetted third parties who help us operate:

Payment Processors: Secure payment gateways handle credit card transactions. They see only what's needed to process payments.
Cloud Storage: Encrypted document storage providers host your audit preparation materials with strict security agreements in place.
Email Services: Our communication platform sends appointment reminders and updates about your audit preparation progress.
Analytics Tools: Website analytics help us improve our resources, but these tools never access your financial documents.

All third-party providers sign data processing agreements and must comply with Australian privacy laws. They can only use your information for the specific purposes we authorize.

Legal Requirements

We may disclose information when required by law, such as responding to subpoenas, court orders, or regulatory investigations. We'll notify you of such requests unless legally prohibited from doing so.

Your Privacy Rights

Under the Australian Privacy Act 1988 and Privacy Principles, you have substantial control over your personal information. Here's what you can do.

Your Rights Explained

Access Your Information

Request a copy of all personal data we hold about you. We'll provide this within 30 days in a readable format. There's no charge for your first request in a calendar year.

Correct Inaccuracies

If you spot errors in your information, let us know. We'll update our records within 14 days and notify any third parties who received the incorrect information.

Request Deletion

Ask us to delete your data once our legal retention obligations are met. Some records must be kept for seven years under tax law, but we'll remove everything else.

Withdraw Consent

You can opt out of marketing communications anytime. Service-related emails about your active audit preparation projects will continue until completion.

Data Portability

Request your information in a machine-readable format to transfer to another service provider. We'll provide CSV or PDF files within 30 days.

Lodge Complaints

If you're unhappy with how we've handled your data, contact us first. Not satisfied with our response? You can escalate to the Office of the Australian Information Commissioner.

How to Exercise Your Rights:

Send your request to help@xelvoraqmin.com with "Privacy Request" in the subject line. Include your name and enough details to verify your identity. We'll respond within 5 business days to confirm receipt and provide a timeline for fulfilling your request.

Cookies and Tracking

Our website uses cookies to function properly and improve your experience. You control whether to accept them.

Types of Cookies We Use

Essential Cookies: These keep you logged in and remember your preferences during a session. The site won't work properly without them.

Analytics Cookies: Help us understand which pages are useful and where people get stuck. We use aggregated data only, not individual tracking.

Preference Cookies: Remember settings like your preferred contact method or whether you've dismissed certain notifications.

We don't use advertising cookies or share cookie data with social media platforms. You can disable non-essential cookies through your browser settings without affecting core functionality.

Children's Privacy

Our services are designed for businesses and adults managing budgets. We don't knowingly collect information from anyone under 18. If we discover we've accidentally gathered data from a minor, we'll delete it immediately upon notification.

International Data Transfers

Your data stays in Australia wherever possible. Some service providers we use may store data on servers outside Australia, but only in countries with comparable privacy protections. We ensure all international transfers comply with Australian Privacy Principle 8.

If you're located outside Australia and use our services, your information will be transferred to and processed in Australia under our privacy laws.

Changes to This Policy

We review this policy annually and update it when our practices change or laws require. Material changes will be emailed to active clients at least 30 days before taking effect. Continued use of our services after changes means you accept the updated policy.

Previous versions are archived and available upon request if you want to compare what's changed over time.

Questions About Your Privacy?

We're here to help if anything in this policy is unclear or you have concerns about how we handle your information.

Email: help@xelvoraqmin.com

Phone: +61 7 5574 8200

Mail: Shop 4/23 Clarence St, Port Macquarie NSW 2444, Australia

Office Hours: Monday–Friday, 9:00 AM – 5:00 PM AEST